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Refunds & cancellations

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This page is a working draft pending legal review. It describes how we operate today; the reviewed version will replace it.

We want every purchase to be the right one for you. These rules explain when you can cancel, reschedule or get your money back.

1. Self-paced programs

  • You can request a full refund within 7 days of purchase, provided you have completed no more than 2 lessons beyond the free preview.
  • After that, programs are non-refundable, because the full content has been delivered to you.
  • Access to the program ends when a refund is issued.

2. Live cohorts

  • Cancel at least 7 days before the first live session for a full refund.
  • Within 7 days of the start, or after the cohort has begun, fees are non-refundable, but you may transfer once to a future cohort of the same program, subject to availability.
  • Missed live sessions are not refunded. Where a session is recorded, the recording is available to enrolled participants.
  • If we cancel a cohort, or move its start date and the new date does not suit you, you can choose a full refund or a place in another cohort.

3. Private 1:1 sessions

  • Cancel or reschedule at least 24 hours before the session start time for a full refund or a free reschedule (one reschedule per booking).
  • Cancellations within 24 hours of the start, and no-shows, are not refunded.
  • If Sujith needs to cancel or move a session, you can choose a new time or a full refund.
  • Application-based packages and engagements are governed by the written terms agreed when the engagement is scoped.

4. Failed or duplicate payments

If money left your account but your order did not complete, or you were charged twice, contact us with the payment reference. Amounts debited for failed payments are usually reversed automatically by your bank or Razorpay; where they are not, we will refund them in full.

5. How to request a refund

Email hello@sujithsom.com from the address on your account with your order details. Approved refunds are made to the original payment method through Razorpay. Once approved, refunds are initiated promptly and usually reach your account within 5–7 working days, depending on your bank.

6. Your statutory rights

This policy does not affect your rights under the Consumer Protection Act, 2019 or other applicable law.